Common Issues
Fixes for the most common setup, permission, and visibility problems.
Most issues come down to permissions or where the app was added. Work through the checks below before reaching out to support.
The Test Board view doesn’t appear
If you don’t see the Test Board view on a board or workspace:
- Confirm the app is installed (account avatar → Marketplace → Installed apps).
- Check that the app view was added to that board or workspace.
- Verify your role has at least viewer access in the app’s settings.
I can’t create or edit test cases
This is almost always a permission mapping issue.
Check your role
Ask an admin to confirm your role is mapped to the author role in the app’s permission settings.
Check board access
You must have access to the underlying board to author tests on it.
Results aren’t showing in reports
If executed results don’t appear on the cycle dashboard:
- Refresh the dashboard - results can take a moment to aggregate.
- Confirm the case was executed within the cycle, not from the library.
- Check filters applied to the dashboard view.
Still stuck?
Open an issue on our support tracker - see the Support page for the link and what details to include.